Top official to determine responsible department in complex 1823 cases

A top official will determine where responsibility lies when a public complaint spans multiple departments under a new handling mechanism for the 1823 hotline, set to be implemented early next year. Deputy Chief Secretary for Administration Warner Cheuk Wing-hing said on Monday that he would ensure a “very fair” distribution of responsibility when assigning complaints that involved more than one government department. The reform, which will take effect in the first quarter of next year, will see...